Privacy & Security
This Privacy Policy explains how Melanie Tracey collects, uses and discloses your personal information when you visit our store, make a purchase or contact us. Our store is powered by Shopify.
Information we collect
- Contact details: your name, shipping address, billing address, phone number and email address.
- Payment information: payment card details, transaction details and payment confirmations, processed by our payment provider.
- Account information: username, password and your preferences.
- Order information: what you view, add to your cart and buy, return or cancel.
- Messages: whatever you send us when you contact customer service.
- Device and usage information: your device, browser, IP address and how you use the store.
How we use it
To process and ship your order, to handle returns and refunds, to answer your questions, to prevent fraud, to improve the store and, where you have agreed to it, to send you marketing.
Who we share it with
With Shopify and other service providers who work on our behalf, such as payment processing, fulfilment, shipping and customer support. With authorities where the law requires it. We do not sell your personal information.
Your rights
Depending on where you live you can ask for access to your data, correction, deletion, a copy of it, or object to certain processing. You can unsubscribe from marketing emails at any time using the link in the email. To exercise any of these rights, email support@melanietracey.com.
International transfers
We may store and process your personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Retention and security
We keep your information for as long as we need it to provide the store, comply with our legal obligations and resolve disputes. No system is perfectly secure, so please do not send sensitive information over unsecured channels.
Children
The store is not intended for children and we do not knowingly collect personal information from them.
Changes
We may update this policy. The revised version is posted here with a new date.
Contact
Questions about this policy or about your data: support@melanietracey.com, or write to Samora LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States. We are the data controller of your personal information.